Shipping policy
Currently, most small packages will ship out via USPS Priority Mail and larger packages will ship UPS Ground or Fedex Ground unless marked as truck ship or we notify you differently. We have established a shipping rate schedule that is based on the total order price and not on weight. The shipping rate schedule is subject to change if the rates we incur from our carriers increase, but we try to keep our customers' shipping costs as reasonable as possible.
We are currently offering FREE SHIPPING on orders over $100 including furniture.
TRUCK SHIP ITEMS
Most furniture items and some over-sized items are marked as truck ship and will be shipped via freight carrier directly to you from the manufacturer and will be delivered curbside to keep shipping costs as low as possible. In stock items can take anywhere from 7-10 days to ship out from the manufacturer and be turned over to the freight carrier.
The freight carrier will then have their own processing and delivery times and will contact you via phone, email, or text to schedule your curbside delivery once the item reaches your local area so please make sure and give us a good phone number where you can be reached when placing your order. Most carriers will schedule freight deliveries sometime Monday through Friday from 9-5.
Items that ship freight will require that someone be available to sign for the delivery who can inspect the freight for damage before signing. It is your responsibility to inspect all packages and their contents to make sure everything is in good condition before signing for and accepting the delivery. All damage or quality claims must be received within 48 hours of your item's arrival.
Items difficult to move from the truck to your driveway may require your assistance. Please be sure that any furniture and oversized items you order will fit through any doors, elevators, or stairways at your location. Delivery fees, both ways, are non-refundable should items not fit.
For cancellations, any freight orders that have already started processing by the manufacturer after you place the order will incur a 20% cancellation fee.
For returns (other than damage), the customer will be responsible for the return freight cost plus a 20% restock fee.
RETURNS
A Colorful Farmhouse has a 30-day return policy. Customers may return items that are unused and have the original tags and packaging intact for a full refund which will be applied to the same credit card used for purchase. Once we receive the returned item back, we will issue the refund immediately and will email the customer to let them know the refund has been processed. Generally, it takes 2-3 days after we issue the refund for the customer to see the credit on their credit card or bank statement.
If the item is being returned due to a quality issue, A Colorful Farmhouse will credit the customer for the return shipping cost. All damage or quality claims must be received within 48 hours of your item's arrival. All other returns not related to damage or quality will be shipped at the customer's expense. For returns (other than damage) on truck items, the customer will be responsible for the return freight cost plus a 20% restock fee.
We do ask that you alert us at info@acolorfulfarmhouse.com to let us know a return is coming. If you have any questions or need assistance, please don't hesitate to call us.